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Appointment policies
Last updated: August 27, 2026
Reservation deposit
After Yoselin confirms availability, a $20 deposit is required to secure the date and time. The deposit is applied to the service total. Sending a request through the website or WhatsApp does not confirm an appointment by itself.
Cancellations and changes
You may cancel or reschedule without losing the deposit when you provide at least 24 hours’ notice. If you cancel or request a change with less than 24 hours’ notice, the deposit is forfeited and a new deposit will be required to reserve another appointment.
No-shows
If you do not attend and do not provide notice, the deposit is forfeited. A new appointment requires availability confirmation and a new deposit.
Late arrivals
We offer a grace period of up to 20 minutes. After that time, we cannot guarantee that the full service can be completed. Based on the remaining time, Yoselin will confirm whether the appointment can be adjusted or must be rescheduled so the next client is not affected.
Health and safety
Contact us before your appointment if you have an active infection, open wound, significant reaction, fever or any situation that may affect service safety. Yoselin may modify, postpone or decline a treatment when contraindications are present or medical evaluation is advisable. Do not send sensitive medical information through the website form.
Photography and video during the service
Before images are captured, you will be offered the choice to decline, allow a private progress record only, or provide a separate and specific promotional authorization. Private photographs are not published, and declining promotional use does not affect your service. Read the service terms and privacy notice.
Exceptional circumstances
We understand that genuine emergencies may occur. Contact Yoselin as soon as possible; exceptional circumstances will be reviewed individually, without automatically guaranteeing a refund or transfer of the deposit.
By paying the deposit, you confirm that you received these policies. If you have questions, clarify them with Yoselin before completing the reservation.